Business Communications
Expert Help Designing Your Communications
Vertical offers more than just a phone system. We provide expert help on choosing the right cutting-edge solution tailored to your needs. Whether it’s voice, video, messaging, or more, our experts will consult with you to select and implement the best unified communications platform for your needs.
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Discover the Communications Solution That’s Right for You
Cloud
Moving to the cloud means your communications can easily expand with your business.
On-Premises
Get the newest solutions while maintaining control over your hardware.
Voice for Microsoft Teams
Already using Teams? Make it even better by adding UCaaS & CCaaS capabilities.
Compare Cloud / On-Premises Communications / Hybrid
Cloud | On-Premises | Hybrid | |
Infrastructure | Multi-tenant, Geographically-Dispersed, Secure Tier-4 data centers owned by solution provider | Local servers under your control | Dedicated tenant in a 3rd party data center, local servers an option, maintained by provider under subscription |
Connectivity | Uses public internet, customer pays for last mile | Uses customer’s existing network, customer provides internet and phone connectivity | Customer provides internet and phone connections, can be wrapped into subscription model |
Scalability | Easily scalable through additional monthly licensing | Limited by on-site hardware and one-time purchase licenses | Easily scalable adds on subscription model |
Upfront Costs | No need to purchase and maintain equipment | Must invest in equipment and infrastructure through purchase or leasing (CAPEX) | Must invest in equipment and infrastructure, can be offered in SaaS Subscription or CAPEX |
Ongoing Costs | Monthly recurring cost licensing for each seat with regulatory fees & taxes (OPEX) | Lower recurring cost, annual software maintenance package is optional (highly recommended) | Recurring subscription to maintain and manage system (SaaS) |
Maintenance & Upgrades | Continuous updates from vendor with no business interruptions but no ability to opt out | Customer chooses which updates and when to apply | Regular cadence updates installed by provider in subscription model |
Reliability | Geo-redundancy, 24-7 monitoring, active remediation, depends on public internet access | Local service can stay up in event of internet outage, redundancy must be planned and tested | Geo-redundancy, 24/7 monitoring, locally survivable |
Security | Advanced protocols and encryption, active security team | Customer owns security level and processes | Provider and organization collaborate on security |
Flexibility | Work from anywhere with an internet connection, but must always be connected | Work from anywhere requires proper setup and network configuration, can operate entirely without internet | Work from anywhere with an internet connection, can work without internet with local option |
Licensing Model | Subscription-based (OPEX) | Capital expense (CAPEX) | Can be OPEX or CAPEX |
Bottom Line | Best way for always-connected customers who want the latest features, minimal up-front investment, and outsources operations | Best for customers looking for lower ongoing costs, tight control of system and security, or has questionable internet access | Best for customers who want to control their system, but want the advantages of a cloud model |
Learn more | Learn more | Learn more |
The Vertical Difference
Our experts work with you to tailor the best customer experience solutions for your business. We’ll stay by your side from design to installation to support.
Meet Our Partners
8×8
Integrated voice, video, messaging, and embeddable communications for customer obsessed businesses.
Mitel
Helping organizations modernize their UC solutions while providing comprehensive customer lifecycle management services.
Ring Central
The #1 global UCaaS and CCaaS solution for every business size and industry.
Ericsson-LG
Text, Offering the only family of on-premises and cloud solutions that work together and can use existing Vertical and Ericsson-LG digital phones in the cloud.