Business Communications

Expert Help Designing Your Communications

Vertical offers more than just a phone system. We provide expert help on choosing the right cutting-edge solution tailored to your needs. Whether it’s voice, video, messaging, or more, our experts will consult with you to select and implement the best unified communications platform for your needs.

Get Started

Discover the Communications Solution That’s Right for You

Compare Cloud / On-Premises Communications / Hybrid

	Cloud	On-Premises	Hybrid
Infrastructure	Multi-tenant, Geographically-Dispersed, Secure Tier-4 data centers owned by solution provider	Local servers under your control	Dedicated tenant in a 3rd party data center, local servers an option, maintained by provider under subscription
Connectivity	Uses public internet, customer pays for last mile	Uses customer’s existing network, customer provides internet and phone connectivity	Customer provides internet and phone connections, can be wrapped into subscription model
Scalability	Easily scalable through additional monthly licensing	Limited by on-site hardware and one-time purchase licenses	Easily scalable adds on subscription model
Upfront Costs	No need to purchase and maintain equipment	Must invest in equipment and infrastructure through purchase or leasing (CAPEX)	Must invest in equipment and infrastructure, can be offered in SaaS Subscription or CAPEX
Ongoing Costs	Monthly recurring cost licensing for each seat with regulatory fees & taxes (OPEX)	Lower recurring cost, annual software maintenance package is optional (highly recommended)	Recurring subscription to maintain and manage system (SaaS)
Maintenance & Upgrades	Continuous updates from vendor with no business interruptions but no ability to opt out	Customer chooses which updates and when to apply	Regular cadence updates installed by provider in subscription model
Reliability	Geo-redundancy, 24-7 monitoring, active remediation, depends on public internet access	Local service can stay up in event of internet outage, redundancy must be planned and tested	Geo-redundancy, 24/7 monitoring, locally survivable
Security	Advanced protocols and encryption, active security team	Customer owns security level and processes	Provider and organization collaborate on security
Flexibility	Work from anywhere with an internet connection, but must always be connected	Work from anywhere requires proper setup and network configuration, can operate entirely without internet	Work from anywhere with an internet connection, can work without internet with local option
Licensing Model	Subscription-based (OPEX)	Capital expense (CAPEX)	Can be OPEX or CAPEX
Bottom Line	Best way for always-connected customers who want the latest features, minimal up-front investment, and outsources operations	Best for customers looking for lower ongoing costs, tight control of system and security, or has questionable internet access	Best for customers who want to control their system, but want the advantages of a cloud model
	Learn more	Learn more	Learn more

Get even more information on choosing the right solution

The Vertical Difference

Our experts work with you to tailor the best customer experience solutions for your business. We’ll stay by your side from design to installation to support.

Learn More