Customer Service and Support
Have a problem with the communications system Vertical installed for you? Don’t worry, we can help. Use the below contact information to get in touch.
![](https://www.vertical.com/wp-content/uploads/2023/12/support-hero-1024x1024.jpg)
Call Us
1-877-837-8422
Emergency/System Down
Do not email for emergencies.
E-Mail Us
Message Us
Escalate Service
For unusual service issues, use the below contact information. Make certain to start by contacting Ray McCloud, the VP of Operations, followed by the remaining points of contact.
Step One
Ray McCloud
VP of Operations
Direct 602-638-5611
Mobile 602-576-1657
rmccloud@vertical.com
Step Two
Marc Niknam
Sr VP of Operations
Direct 480-374-8800
Mobile 480-650-4028
mniknam@vertical.com
Step Three
Ben Treadway
President
Mobile 678-429-9802
btreadway@vertical.com