Callico Distributors Accelerates Their Communications with Vertical

Callico Distributors

Background

Callico Distributors is a janitorial product and restaurant disposable redistribution company. With 55 users, Callico relies on their communications system to find success.  When Callico began their search for a communications solution, they narrowed down their requirements to an easy-to-use, streamlined solution with in-depth analytics and reporting, the ability to integrate Outlook and Salesforce with their voice solution, and local service and support. After reviewing Callico’s needs and operations, Vertical recommended that Callico select 8×8, with Service and Support from Vertical. The solution has overachieved, meeting all of their requirements.

Easy-to-Use, Reliable Communications

Selecting 8×8 helped Calico to streamline and guarantee their communications. In the past, they used cumbersome and unreliable solutions, that were difficult to navigate, with limited feature sets, that failed often. 8×8 solved all of Callico’s pain points. With their new 8×8 solution, every Callico employee was able to quickly adapt to the easy-to-use platform. This was particularly critical when Callico shifted to a remote strategy in response to the Covid-19 pandemic. Users were able to immediately use the new platform from home with minimal remote training. By integrating their Outlook and Salesforce applications with 8×8, Callico increased productivity; now users no longer have to waste time navigating between platforms. Callico can now count on their communications, as 8×8 guarantees 99.999% uptime. The ability to swap to a computer or mobile phone adds in another layer of redundancy.

In-Depth Analytics and Reporting

In the past Callico was unable to report on their communications statistics, leaving them with blind spots regarding employee productivity, communications usage, and customer experience. 8×8’s analytics and custom reporting features have solved this issue. Today, Callico utilizes 8×8’s tailored, granular, and user-friendly reporting. They can now track everything from internal calls, to number of inbound and outbound calls, to how long it takes to answer a customer call. Their reporting helps them to continually improve their customer experience.

Vertical’s service and support team is amazing. They are really attentive and responsive. Every individual we’ve worked with has been friendly, helpful, and easy to work with.

Cole Callahan, Director of Strategy, Callico Distributors

Award-Winning Service and Support

Callico utilizes their phone system for the bulk of both their internal and customer-facing communications. Over 50% of their internal communications are conducted over the phone, as well as a substantial portion of their customer communications. Their communications are critical to the success of their business. Selecting Vertical for the Service and Support of their 8×8 system—a solution called V8—ensures that Callico’s communications are reliable and consistent. With V8, customers receive 8×8 combined with award-winning service and support directly from Vertical.