Crest Insurance Group Background Crest Insurance Group, founded in 2010, provides its clients with great insurance and benefits options. As they grow across the southwest, they’re still dedicated to offering face-to-face service and staying involved in the local communities they serve. However, with more and more offices and limited in-house IT support, they needed to … Read more
Padre Dam Municipal Water District Padre Dam Municipal Water District, a water district serving over 100,000 people in Santee, CA, recognized that an upgrade to their older phones and contact center was long overdue. They aimed to find a modern solution that would eliminate costly hardware and bring the contact center and virtual office into … Read more
Community Services Employment Training (CSET) Background Community Services Employment Training (CSET) is a non-profit established to fight poverty with 100 users and 15 locations. They provide a wide-variety of services to the community, including services from job hunt and resume support, to weatherizing homes, to addressing homelessness, and much more. CSET’s communications are a critical … Read more
Cobb EMC Background Cobb EMC is a national network of electric cooperatives. With 200,000 members spread over 5 counties, their communication system is critical to their every day success and their positive member experience. Their communications solution supports 7 buildings across their campus, 300 users, and 40 call center agents. Cobb EMC underwent a three-year … Read more
Callico Distributors Background Callico Distributors is a janitorial product and restaurant disposable redistribution company. With 55 users, Callico relies on their communications system to find success. When Callico began their search for a communications solution, they narrowed down their requirements to an easy-to-use, streamlined solution with in-depth analytics and reporting, the ability to integrate Outlook … Read more
American College of Physicians (ACP) Background The American College of Physicians is the largest medical specialty organization in the United States and represents internal medicine physicians (internists). ACP partnered with expert telecom consultants EE and Associates to find Vertical. They guided ACP through a fair evaluation process using standardized tools and custom criteria, which ultimately … Read more
Pingree School Background Pingree School is an independent school with 389 students and TK faculty and staff members, who rely upon its communications system to run effectively. In the past, Pingree utilized a premise system for their communications, but it was unwieldy, inflexible, and outdated. When it came time to upgrade their system, Pingree wanted … Read more
Advance Career Services Background Advance Career Services (ACS) is a family-owned full services staffing agency located in Massachusetts. When ACS began their search for a new communications system, they focused on solving a variety of pain points. In the past, ACS experienced regular, half-day outages, causing them to lose business. They did not have quality … Read more
American Academy Background American Academy is a non-profit, multi-campus charter school catering to K-8 students. The school knew they needed a new secure, reliable communications system for their campuses, but weren’t sure how to proceed. They found their answer in Vertical Communications, a comprehensive communication provider with extensive education experience. Vertical’s detailed customer discovery process … Read more
Compare Cloud / On-Premises Communications / Hybrid Cloud On-Premises Hybrid Infrastructure Multi-tenant, Geographically-Dispersed, Secure Tier-4 data centers owned by solution provider Local servers under your control Dedicated tenant in a 3rd party data center, local servers an option, maintained by provider under subscription Connectivity Uses public internet, customer pays for last mile Uses customer’s existing … Read more
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