Four Reasons You Might Want to Take Another Look at Remote Work It’s a problem that we hear about all the time, especially from our local government customers. “How can we find more workers?” Challenges with staffing are a big problem right now. The NASCIO has listed it as one of the top 3 priorities … Read more
We recently received a story. It was from a Cigna customer reaching out to their helpline and getting connected with a robot—we call these auto attendants—instead of a live person. We’ll save you the suspense… the interaction didn’t go well. Chances are, you’ve experienced something similar yourself. Often, these attendants don’t understand what you’re saying. … Read more
10 reasons why a move to the cloud is the answer to your communications challenges For local government, just like any business or organization, customer experience is a big deal. Citizens expect the same level of quick resolution and availability when they call about their utility bill that they get with their Netflix account, if … Read more
The Vertical Difference Is Our Experience, People, and Process Are you a State, Local, or Education (SLED) organization that needs help with replacing aging communications technologies? The last few years were a wake-up call for many organizations that their technology was outdated and not ready for a world of remote work, staffing challenges, and an … Read more
We’re proud to support We Understand Your Priorities Vertical proudly participates with organizations like NASCIO, NASTD, and many more to understand what the key priorities facing state and local governments. We can help you deliver the projects that your constituents need. We Know How To Work With Government Organizations Vertical works hard to be the … Read more
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