Human-Focused Contact Center
Cutting-Edge Customer Experience (CX)
Do you need a Contact Center facelift? Are you looking to add video, chat, web, e-mail, or social channels? Is your legacy solution not cutting it? Vertical’s experts can help you upgrade to a contact center focused on the people it serves.
The CX Change You Need
No matter your Customer Experience Need, Vertical is here with our team of experts to help you identify requirements, build a plan, choose a product, and deliver a worry-free solution. What are you looking for?
You can no longer offer just a voice-based contact center. People expect to reach you by text, on your website, and on social media. You need to be in all of those places to engage with them. Vertical offers the best solutions to expand to omni-channel communications. Explore different customer experiences.
Contact Center is headed to the cloud. The ability to quickly adopt the latest technologies and trends while enhancing reliability means 71% of organization are moving their contact center to the cloud. If you are one of them, Vertical will help you make a seamless transition. Find out more.
AI tools are part of the human-focused contact center. They need to be implemented carefully to ensure they deliver a great customer experience. Vertical can provide you with strategies to transform your customer experience with tools like Agent Assist, and AI knowledgebases. Learn more about the right (and wrong) ways to implement AI.
The key to transforming your customer experience is the power of analytics. Getting meaningful data from your contact center with the least effort is the secret. Vertical is here to help you identify the right analytics to meet your needs. Learn more in this video.
The Vertical Difference
Our experts work with you to tailor the best customer experience solutions for your business. We’ll stay by your side from design to installation to support.
Contact Center Solutions
8×8
RingCentral
Five9
Frequently Asked Questions
The demands of customers are changing. Harvard Business Review that complex customer interactions have become 50% more common since the Pandemic. Customers want self-service, and multiple channels of communication. Doe your current solution include AI to accelerate your human agents efforts? Do you offer video, SMS, e-mail, chat, and social channels for interactions? Are you using existing data to personalize the customer experience? Are you guilty of these CX failures? Vertical can help.
The benefits include improved customer satisfaction, reduced operational costs, enhanced agent productivity, shorter wait times, and the ability to provide more personalized and relevant support. Intelligent contact centers also offer advanced analytics for better decision-making.
Contact Center transformation does lead to increased revenue. The XM Institute reports that customers tend to spend 3.5x more when they have a great customer experience. Adobe reports that companies making contact center upgrades are 3x more likely to outperform their target financial goals. Extensive cost-savings can be recognized at the same time. Gartner predicts that contact centers can save $80 billion by 2026 through contact center transformation. Learn more about the ROI benefits you can realize.
The answer depends on your specific needs and priorities. Vertical experts will work with you to figure the best fit from our carefully curated list of contact center vendors. Vertical chooses industry leaders like NICE, Five9, and 8×8 to guarantee starting with best quality product which covers the gamut of customer needs.
The success of your contact center transformation will depend not just on the right product, but the right implementation and support partner. Choose Vertical because we have decades of experiencing delivering the best possible customer service. Our expert project managers, contact center experts, and technical team will work together to make sure you have the right project plan and a worry-free implementation. Learn More.
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