Vertical Communications solutions help businesses make the most of their communications-based workflows. The following use cases are just a few examples of how companies are tapping the full capabilities of today's advanced communications technologies to improve business processes and optimize the customer experience.
Enhanced student security and streamlined district-wide communications at its more than 30 facilities while reducing the burden on its IT staff and saving nearly $3,000 per month.
Integrated its communications system with its medical records software, increased revenue, improved patient flow, and automated appointment reminders and other patient communications.
Reduced a double-digit percentage of abandoned calls — and potential lost sales — in its Client Care Center down to 3.2 percent, increased its CSI scores and reduced costs by eliminating the expense of 800 numbers.
Improved workflows by eliminating its old-school "in/out board" with advanced presence, messaging and mobility technologies, and saved $500 in carrier fees a month by switching from traditional phones to a SIP trunking infrastructure.
At Vertical, we take a very different approach to business communications. Contact us today to find out how we can get your workflows flowing with communications technologies that actually help you get work done.