Unified Communications with no compromises
Wave IP's simple and powerful licensing scheme provides the full power of Wave IP to all users as a standard feature.
Mobility. The power to connect anytime, anywhere
You can take Wave IP's feature set with you wherever you go so you are always connected and have powerful enterprise communications tools at your disposal.
Mobility feature set includes:
One number service - publish one number, make & receive calls from multiple devices
Transform any PSTN connected phone into your personal enterprise extension
Integrated Applications
Vertical's Application Ready architecture means you have all the tools you need, when you need them. Add applications with a simple license key.
Integrated Applications include:
Wave ViewPoint Unified Communications desktop & mobile application
Contact Center
Call Classifier (database driven call tagging and handling)
Secure Instant Messaging
Inbound & Outbound IVR
Fax Management
Management and reporting
Call recording, logging, archiving and management
Multisite Networking
Messaging integration - MS Exchange, SMTP and more
Disaster Recovery - Wave Live Image (powered by Acronis)
Vertical AppMarket
The Vertical AppMarket offers developer solutions that extend the Unified Communications capabilities of your Wave IP system and integration opportunities with existing business applications.
Feature developer solutions include:
Integration with leading CRM packages
Real-time visibility into your queue call status
Wall display solutions for contact center performance
Enhanced reporting utilities
Browse the applications available on the Vertical AppMarket. Contact your Authorized Vertical Business Partner or ring 1-877-VERTICAL, Option 2 to learn more.
Reporting and Compliance
Wave IP offers powerful reporting and compliance capabilities ensuring you have complete knowledge and control of corporate data and resources.
Reporting and compliance capabilities include:
Inbound / Outbound call tracking & accounting
Rules and policy-based call tagging
Security policies and password auditing
Live content monitoring and filtering for all IM messages
IM Message Logging, archiving and reporting
Centralized data repository and Business Intelligence reporting
Best practices implementation
Customize Wave IP to optimize business processes and drive productivity improvements in your business.
Best practice examples:
Rules-based call handling prioritized by value of customer
Integration of communcations capabilities with enterprise applications using Wave IP's open APIs - integrate with CRM, ERP, and more.
Perform data dips to associate callers with internal and external data; deliver the call to the desktop with the associated data. Tag calls with a unique ID that travels with calls across the corporate network; utilize cradle to grave reporting across sites, users, and actions.
Utilize your IP network for all internal calls; Wave IP automates the set up of internal SIP IP network and dial plans across your organiztion.
Deployment flexibility
Don't get hung up on CPE vs. cloud or centralized vs. distributed; Wave IP can be deployed anywhere in the network and meet your corporate needs on-site or in the Cloud.
Wave IP offers true flexibility in deployment scenarios:
Traditional: On-site CPE behind the firewall; maximum local control and security
Cloud: Centralized data center deployment servicing remote phones and UC Clients;leverage data center reliability and the data network
Distributed Peer-to-Peer: Distributed sites (CPE at the edge) with distributed trunking; intelligent network
Hub and Spoke w/ Centralized Trunking: Centralized trunk configuration at main site networked to remote sites with failover trunking support at the edge; optimiized trunking