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Vertical Services

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Expertise. Execution. Excellence.

Vertical provides a full suite of services to fulfill the promise of being your strategic partner for communications technology. We offer a comprehensive portfolio of systems integration and other services — from expert solution design and deployment execution, application development and professional services, to carrier network design and procurement services, 24/7 remote management services and flexible financing.

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Vertical Total Protection Plan

Vertical offers a comprehensive service and support program to protect your business communications needs today and in the future. Whether you lease or purchase a Vertical communications system, the Vertical Total Protection Plan (TPP) considers all the costs associated with the operation of your system, and protects you from the risks and uncertainties associated with ownership and management of advanced technology. With the TPP, you'll know exactly what it costs to maintain and operate your system for up to eight years.

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System Integration Services

As a leading communications-focused systems integrator, Vertical has extensive expertise in designing, deploying and supporting communications solutions, including voice, video, data, wireless, contact center and other communications applications. Specific services available nationwide include:


Design

A team of solution architects will work with your IT and business staff to design an optimal infrastructure and network to support your critical communications applications. Design expertise covers both on-premise (distributed) and data center (centralized, virtualized) deployment architectures to support your critical communications applications and workflows.


Project Management & Deployment

Our deployment teams are led by seasoned project managers who will interface with your IT team to manage your project through successful completion. Vertical deployment teams operate nationwide, as well as internationally through the help of Vertical's global partner network.


Training

Both remote and on-site training are available to train your staff to administer and use Vertical's communications systems and applications. Online self-service resources are also available to all users.


24/7 Remote Support

Our remote NOC troubleshoots and monitors your Vertical communications system and applications to support Service Level Agreements (SLAs) as required by your organization.


On-site and Spares Support

Our Support services include on-site support and management of spares inventory as needed for your organization.


Managed Services


Enterprise Private Cloud

100% managed service-based communications infrastructure and applications hosted in your enterprise's private cloud, and supported by Vertical's helpdesk and remote NOC technicians.


Vertical Cloud

100% managed service-based communications infrastructure and applications hosted in Vertical's enterprise private cloud, and supported by our helpdesk and remote NOC technicians.


Consulting Services


Workflow Optimization

Our team of communications experts can design and optimize critical workflows including benchmarking and analysis of business intelligence data.


Cost Optimization

Today's communications technologies offer significant cost-savings opportunities using centralized call architectures, SIP trunking, private network, point application consolidation and more. Our team can typically reduce an enterprise's communications operating and TCO costs by 20-25% annually.


Custom Application Development


IVR

Development of custom Interactive Voice Response (IVR) applications for self-service and automated services.


Database Integration

Our team of experts can integrate your data and communications technology to enable highly informed and more effective workflows.


Industry-specific Workflow Applications

Our development team designs specific workflow applications for customer notification, customer services, customer tracking and more.


Reporting

Beyond our large reporting and business intelligence products is the opportunity to develop custom data and reporting to provide maximum insight into your business.


Carrier Network Design and Procurement

Designed as a single-source communications consultant for our clients, Vertical's Carrier & Network Services team is able to do what no other carrier can do for you — offer real-world solutions in an environment void of carrier bias.

  • - We represent you, not the carrier.
  • - No more trying to remember contract term dates.
  • - A single point-of-contact for everything.

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Flexible Financing Services

Using Vertical's flexible financing solutions, you can align your costs with value through a simple monthly bill covering all your communications infrastructure and service agreements. For qualified customers, financing can be an inexpensive, easily manageable and effective way to enable your communications infrastructure to expand and grow with your company.