TheVertical Wave IP™ Auto Applications Suite is a powerful package of communications applications and productivity tools designed specifically for auto dealers. The Wave IP Auto Suite helps dealerships streamline workflows to connect employees to customers, generate more sales and gain valuable business insights.
Your sales people, service advisors and managers need to be mobile to better assist customers. Vertical's award-winning ViewPoint Mobile application keeps them "in the office" even when they're out on the lot or in the service bays, ensuring they are always available to take customer calls on their personal mobile devices.
Wave IP Auto's Contact Center application helps consolidate phone lines and centralize calls across multiple locations, reduce overall communications costs and create standard reports for your entire business.
Ensure your service department is always busy with Wave IP Auto's automated Appointment Reminder application. Improve the customer experience on service calls with Wave IP Contact Center features such as intelligent queuing, routing and callbacks.
Wave IP Auto's powerful reporting and compliance capabilities like inbound/outbound call tracking and policy-based call tagging ensure you have complete knowledge and control of corporate data and resources. All phone logs, related data, messages and phone numbers (including mobile) never leave your control, even when employees leave.
With Wave IP Auto and its integrated Campaign Tracker application, you can quickly create, track and generate ROI reports on every marketing campaign you run, while eliminating the recurring costs of expensive outside 800-numbers and third-party tracking services.
Customers and prospects don't like being on hold, and approximately 60% of them will hang up after just 1 minute. Wave IP offers a number of features for servicing customers faster — One-Touch Transfers, Intelligent Call Routing, Queuing and Presence. Wave IP also offers data-driven call handling and VIP routing using Wave Call Classifier, a powerful data-driven call management application.
Wave IP easily integrates with leading auto dealer CRM packages like ELEAD1ONE and DealerSocket, as well as SalesForce, NetSuite and Microsoft Dynamics. Integrating Wave IP enables managers to track all sales team calling activity in CRM, as well as have access to sales and service history in real-time through screen pops of CRM data.
Before I assist an agent with a challenging call, I can determine what's taken place and understand the customer's issue before I get on the phone. This allows me to prevent problems from escalating. Having that ability .... that's 'state-of-the-art'.
Michael Malekos, Client Care Center Manager
The Wave IP solution has delivered. It allows us to capture more business, enhance our customer service and function as a more efficient operation.
Tim King, Director of IT
Our sales people rely on ViewPoint Mobile to serve customers and close deals while they're on the lot, on test drives, or at our other franchises. It has a tangible impact on our bottom line.
Ted Stranz, General Manager
Wave IP is a smart system... There's no faking it when it comes to customer service. We see who's being responsive and who's not. We can now make sure the sales staff satisfies its customers on a long-term basis, not just when they drive off the lot.
Joe Gorr, General Manager